Why work for us?
- Be part of a globally diverse company with access to a number of career path possibilities
- Design an individualized development plan to help you prepare for your next career move
- Enjoy flexibility in your work-life balance - we offer work from home opportunities
- Receive comprehensive classroom training, support from subject matter experts, and on-going coaching
- Engage daily with industry leading customers who are making scientific and medical breakthroughs
- Experience a culture where your leadership team listens and values your ideas
- Have access to vibrant, modern work spaces
What we're all about
Customer Care is a dynamic and fast-paced team environment, focused on delivering a better customer experience. Our teams interact daily with customers through email and on the phone. We’re more than just scripts or transactions. We care about customers in everything we do – we listen, we empathize, we advocate, and we help.
Our customers contact us because they trust our expertise and our ability to solve problems. The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity.
Meet the team
Adrienne Dawson, Head of Customer Care
Jay Fopiano, Customer Care Manager
Mike Tivey, Manager of Customer Care
What we are looking for in a candidate
- You're positive and friendly, take pride in your work, and are eager to learn
- You're respectful, honest, & humble and willing to embrace challenges
- You have strong written & verbal communication skills