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Customer Care Specialist Italian-Dutch

Posted 02 Oct 2017

North Holland - all, North Holland - Netherlands

Req Id 167802

Details

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Customer Care Specialist- Italian and Dutch speaker

Amsterdam, The Netherlands

 

Your role

As a Customer Care Specialist in our European team with a focus on the Dutch and Italian market you are responsible for complaint management. This means track, handle and solve all complaints such as invoicing, product or service complaints. You investigate, register and process lost or damaged orders, service complaints, credit or rebill requests.

You are first point of contact for all returns to customers and you resolve issues quickly, competently and professional. You also handle and solve situations related to orders and shipments.

In this position you run, analyze and present return metrics to create Plan of Action (POA), Investigation and Route Causes Analysis. Also you follow up with all complaint customers to rate service; identify process gaps and customer service training opportunities.

You work in a high energy and dynamic European team around 8 people which is focused on delivering best-in-class customer support. As a Customer Care Specialist you have the ability to learn and master a number of different skill sets and processes.

You interact extensively in a team environment with peers, supervisors and managers to assist one another with orders and information. You also interface with supporting departments including Technical Service, Finance, Distribution and Sales.

Who you are

As an ideal candidate you have the following:

  • An (educational) background in Business
  • Customer service experience in a similar international environment
  • Experience with SAP and Oracle systems a plus
  • any Dutch native language, both conversational and written plus fluent in Italian and Dutch
  • A positive outlook on dealing with customers and know how to organize/prioritize your work
  • Accurate and attention for detail
  • Enjoy working in an international team
  • Driven to provide outstanding customer service
  • Flexible – open to change and able to adjust accordingly

You are the key to our success!


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