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Business Process & Analysis Associate Manager

Posted 11 Oct 2017

Shanghai - all, Shanghai - China

Req Id 168059


A career at Merck is an ongoing journey of discovery: our 50,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Position Responsibilities

l Customer service and commercial operation related data analysis, promote KPI tracking mechanism and dashboard report out with variety of data source (SAP, CRM, Avaya, BI…….)

l Understand business strategies and needs, drive OTC business process and all aspects of Customer Excellence project and SOP operational excellence;

l Collaborate with diversity functions to promote order management transparency and efficiency by business Intelligence such as data ware house, data visualization;

l Take lead of team internal/external audit and continuous improvements;

l Responsible to provide ad-hoc data analysis to support management team.


l Bachelor degree in Computer Science,Mathematics, Statistics etc., solid knowledge in customer service, supply chain, and sales operational related;

l SAP super user at least;

l Strong interpersonal, communication/negotiation skills are essential;

l Passion and self-motivated

l Good execution, integrity and teamwork are definitely required

l Fluent in English in oral and good presentation skill

What we offer: At Merck, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

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