Customer Service Manager/ Life Science (Tokyo)

Posted 01 Oct 2018

Tokyo, Tokyo-To - Japan

Req Id 170811


A career is an ongoing journey of discovery: our 50,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


カスタマーエクセレンス部 カスタマーサービスグループ



職 種



  • People management: Managing the Customer Service team within the Customer Excellence organization Responsible for all day-to-day business operations of the order to cash process (Order Entry, e-biz, MDMG, Cash Collection) 
  • Pro-active communication with customers (end-users and dealers)
  • Interface to Business Field teams and other departments of the organization. (Sales, Supply Chain, TS, Expediting, DC etc.)
  • Develop solutions to enhance Efficiency & Effectiveness (e.g. Process improvements, Lean Six Sigma, Kaizen)
  • Contribute to the alignment of processes between internally


  • Degree: University diploma
  • Work experience: People management experience as a must with at least 5 years in a sales support or customer service function (Related function can be considered.)
  •  Knowledge of customer service principles and practices
  • Leadership skills: Experience in leading a team, Conflict solving capabilities
  • Good interpersonal skills to deal with customers and collaborate with other departments in the company
  • Good customer care skills with customer focus but also business sense and sales orientation
  • Very good customer service skills to deal politely and effectively with customers’ inquiries or complaints
  • Team oriented, execution driven and with strong communication
  • Project management experience
  • SAP; Windows applications (Word, Excel, Power point)
  • Japanese-Native; English- business above. Good oral and written


Recruiting contact: Fang Liu

What we offer: We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!



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