A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
In this position, you are responsible for a portfolio of clients within the West area whom you will need to liaise with regarding payment of invoices. An eye for detail and passion for the job make you the best at your work. You like to investigate an issue and get to the route of a problem. You are unafraid to contact Merck’s customers to query outstanding payments and missing information. At the same time you maintain your professionalism in representing Merck to our customers. You take your responsibility by reporting accurately to colleagues in different departments and informing them on urgent cases and developments. Contact business (B2B) clients regarding open and unpaid invoices. Proactively contact clients regarding high value amounts. Contribute to collections targets each month, individually and as a European team. Correspond with all stakeholders professionally via email and/or telephone. Research and resolve clients’ discrepancies. Collaborate with internal colleagues to build strong working relationships.
Who you are
- Experience of credit collection or a strong willingness to learn
- Fluency in French and English (Dutch is a major plus)
- Customer Service Experience
- Able to take initiative, think outside of the box and solve problems in a timely manner
- Knowledge of SAP is a plus
- Experience of working in an international environment
- Organised and know how to prioritise your workload.
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious? Apply and find more information at