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Customer Service Representative

Posted 08 Aug 2018

South West England - all, South West England - United Kingdom

Req Id 180159

Details

A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. 
 


Your role:

The purpose of this position is to provide support to both internal and external customers, with an unwavering commitment to customer service and the ability to produce outstanding quality work. The role will entail tasks such as: thoroughly vetting new customers and opening new accounts, comprehensive management of all aspects of customer orders as well as enhancing customer satisfaction through identifying root causes of complaints. The ideal candidate will have experience with customers, providing and processing information in response to enquiries, concerns and requests about products and services.

* Entering email and phone orders for the UK & Ireland

* Releasing orders from Compliance whilst remaining compliant with legal regulations

* Maintaining Customer Master data and thoroughly vetting all new customers before creating new accounts

* Creating and maintaining scheduling agreements, and running open order reports

* Managing Internet and B2B orders

* Liaising with other departments

* Identify and follow up customer specific requirements

* Any other required tasks as requested by your Supervisor

Who you are:

Essential: GCSE Grade C or equivalent in English & Maths (NVQ Level 3 in Customer Service desirable) - MS package including Word and Excel at intermediate level (knowledge of SAP desirable) - Diligent, customer-focused, excellent communicator

* Customer focused

* Computer literacy

* Professional telephone manner with good listening skills

* Excellent written and verbal communication, and proficient in the English language

* Excellent organisational skills (prioritisation)

* Excellent analytical and decision making skills

* Ability to work individually or as part of a team (as a real team player)

* Work accurately under pressure with attention to detail

* Motivated and flexible

* Interpersonal skills

* Conscientious and reliable

Desirable:

* A knowledge of SAP, Google Mail and CRM

* European language skills



What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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