BT-GKB-A Security & Monitoring Support

Posted 03 Oct 2018

Bangalore SBS, Karnataka - India

Req Id 180708


A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. 

Job Level: Entry Level

Location: Electronic City Phase 1, Bangalore

Job Description:

Skills Required:

  • Service Management Know-How
    • Expert knowledge in Service Management processes according to ITIL V2/V3 standard (Asset, License, Configuration, Incident, Problem, Change)
    • At least ITIL foundation certificate (V2 or V3)
    • General knowledge of ITSM standard ISO 20000
  • License Management
    • Proven license management expertise for products of at least one major vendor (Microsoft, VMWare, IBM, Oracle)
    • Experience with managing external software license audits
  • Understanding of GxP basics in a pharmaceutical industry
  • Project management skills
  • Consulting attitude
  • Very good communication skills in English (in writing as well as speaking)
  • Proven experience in data analytics with large datasets (advanced Excel skills)
  • Knowledge / Proven expertise in the following tools is required (can partially be acquired on the job, experience with at least similar tools is an advantage):
  • Aspera SmartTrack
  • BMC Discovery
  • HP Asset Center
  • HP Service Manager
  • Microsoft SCCM and Landesk Management Suite
  • ServiceNow
  • Microsoft Office Suite (Power Point, Excel, Word, Visio)
  • Knowledge of datacenter infrastructure components and related technologies
    • Virtualization (e.g. VMWare)
    • Databases (e.g. Oracle, MS SQL)
    • Network, SAN
    • Availability and Disaster Recovery technologies

Qualification, Experience & Skills: Minimum Bachelor degree, 2-5 years of experience, Asset, License Management

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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