Business Excellence Specialist

Posted 08 Nov 2018

Shanghai - all, Shanghai - China

Req Id 180786

Details

A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Position:Business excellence specialist

Department:Customer Excellence

Your role:

You will drive continuous system upgrade and optimization, Call center system and SAP;

You will analyze and escalate call center system issues, follow up to ensure resolution;

You will lead and support projects from initiate to implementation, work on project design, scheduling and ensure project milestones are met;

You will take a lead for process improvement covering Call center and OTC process;

You will be responsible for the overall reporting and dashboard setting;

Other assignments based on business requirements.

Who you are:

A bachelor’s degree or above in related field is required;

Minimum of 5 years experienced in call center or customer service experience;

Working knowledge and experience in Call center system/SAP upgrade/Order-to-Cash process, etc.

Good internal and external communication skill and presentation skill;

Logical thinking, good multi-tasking and problem-solving skills;

Ability to work under pressure and be proactive;

Language skills in both Mandarin and English;

Sufficient knowledge of Excel, Word, PowerPoint, etc.

HR 89831

Functional area: Commercial


What we offer: We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Apply Now

Let’s stay connected

Do you want to receive company news and information about career opportunities tailored to your preferences? Sign up here. You want to check the status of your application or change your candidate profile? Enter our job portal.

Redirect

You have accessed https://www.emdgroup.com, but for users from your part of the world, we originally designed the following web presence https://www.merckgroup.com.

Let's go

Share Disclaimer

By sharing this content, you are consenting to share your data to this social media provider. More information are available in our Privacy Statement