Quality Manager

Posted 03 Oct 2018

Mumbai, Maharashtra - India

Req Id 181168


A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. 

Purpose of the Role:

• Implementing a Quality Management System (QMS) at Biopharma

• Build quality awareness at local management and ensure that local management fulfils its role with regard to quality requirements as defined in the applicable regulations.

• Reporting quality performance indicators to local management and take leadership in the performance of Tier 1 Quality Councils and Quality Management Reviews.

• Establishing and managing an appropriate Quality Department that covers all GMP/GDP quality critical task.

• Implementing Corporate and Global company standards and procedures, international and local applicable GDP regulations

• Ensure that the defined quality systems and standards are implemented and followed so that the high quality standards of company are achieved.

• Releasing products for the local market.

• Manage quality related aspects of company GMP/GDP vendors and partners in the country.

• Liaise with quality global functions (MS-Q) and report status of quality systems implementation, KPI and quality issues


Accountable for the quality and GMP/GDP compliance of:

• QA activities and quality systems in place, and its maintenance

• Local quality management system

• Release of product on the market

• Quality of products put on the market

• Preparing and coordinating health authority inspections

• Training of local personnel on locally implemented quality systems and GMP/GDP matters (training program, training record)

• Coordinating product recalls and withdrawal of the local country including investigational medicinal product (IMP) and marketed medicinal products

• Handling of GMP/GDP deviations (including receiving, recording, investigating and closing out)

• Changes control management for GMP/GDP activities

• Handling and escalation of complaints received from customers (including receiving, recording, investigating and closing out)

• Implementation and management of quality documents

• Create internal and external audit plan, program and audit execution by qualified auditors

• Relationship with local health authorities in partnership with local Regulatory Affairs

• Assuring GMP/GDP critical vendors are qualified (maintaining a vendor list, establishing Technical Agreements with the vendors, assuring vendor are regularly monitored I followed up)

• Provide support and monitor quality issues to resolution within the organization and external suppliers.

• Where applicable, to capture, record and forward the information to the Local Patient Safety Person (LPS)

• Packaging materials: review and approval as QA representative

• Review and approval of quality documents

• Assuring corrective and preventive actions are timely defined, documented, tracked and closed in order to improve continuously the quality of the quality processes

• Assuring Quality critical changes are documented according to a formal Change Control process and that the appropriate actions are taken before implementing the changes

• Releasing products delivered to the subsidiary and assure the products are manufactured in line with the Marketing Authorization

• Act as a MBQ coordinator, as per the specific MBQ Standard, for the product alerts assigned by the Authorized Person

• To recognize a reportable Adverse Event (AE) or safety information and ensure that the necessary information is forwarded to the Local Patient Safety Person (LPS), within 24 hours


• Background in Pharmacy, Life sciences, Pharmacology, Medicine or a related scientific discipline

• Background in clinical project management I clinical trial conduct I medicinal product distribution

• Fluent spoken and written English


• At least 5 years' experience related to Pharmaceutical or related industry , ideally with a mix of Manufacturing/QA operations, Distribution Warehouse management or clinical development activities

• Experience in Good Distribution Practices and Distribution Activity

• Knowledge in local laws and local regulations

• Understanding of the drug development process with proven records in the area of regulatory compliance (GMP/GDP) and/or quality assurance systems

• Understanding of clinical outsourcing and manufacture contract

• Willingness and enthusiasm to share knowledge

• Time flexibility

• Excellent negotiation and influencing skills

• Ability to prioritize and work in a rapidly changing environment.

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

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