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Media technology Support Expert (m/f)

Posted 12 Sep 2018

Darmstadt, Hesse - Germany

Req Id 181446


A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. 

Your role:

Media technology service, part of Customer Excellence (CE) organization, is responsible for consulting Merck with new media technology for meeting room as well as coordinating the installation and the support of them.

This service includes managing third party suppliers, request and verify offers of vendors and assure a Merck compliant installation of all parts as well as creating new standardized solutions for modern technologies. Furthermore, movements and maintenance of equipment, ad – hoc support for technical and device specific requests or incident, training and documentation will be part of that service.

An open minded and highly service driven attitude is recommended to fulfill an on-site face to face and in some cases remote service to the Merck employees.

We are seeking a personable and enthusiastic individual who can navigate the technical and diverse challenges involved in supporting employees of a global enterprise.


Your qualfications:

• Expert in consulting for new Meeting new room / new Equipment (LCD Screens, Beamer, Polycom Devices) videoconference sytems

• Profound international experience 5+ years in media technology

•  WebEx/Polycom/Lync Support expert

• Advanced know-how of designing proactive service support tasks

• Fluent in English and German with excellent communication skills (oral/written)

interacting with employees



What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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