A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Your role :
You report to the Head of Customer Service EMEA and are responsible for driving an optimal quality of the service provided to pharmaceutical customers in Europe.
Your strong process improvement experience, backed up by lean six sigma qualifications, helps the Customer Service team optimize commercial/transactional processes.
Moreover, you lead your own improvement initiatives by defining opportunities, analyzing data, enlisting and influencing cross-functional teams, designing work flows, piloting and implementing business process improvements, and ensuring process stability is sustained after project closure.
Your projects deliver a positive impact on annual Sales operating plans (OP) in terms of revenue and commercial efficiency. Your results have a positive impact on the workload of the team. You support the management team in achieving a continuous improvement culture.
Who you are :
- Bachelor’s/Master’s degree in Process or Sales with experience in project management
- Experienced working in a multi-cultural team
- Certified Lean Six Sigma Green/Black Belt
- Strong Excel skills
- Strong organizational and communication skills
- Proven record of implementing and inspiring continuous improvement culture in an organization
- Experience in sales, training, business analytics
- Fluent in English mandatory
What we offer: We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!