Field Service Specialist (laboratory division)

Posted 19 Nov 2018

Budapest - all, Budapest - Hungary

Req Id 184304

Details

A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 


Your role:

  • manage installations of laboratory equipments sold by us, including preparation of customer site, setting up the equipment, installation qualification, customer training and support
  • execute planned preventive maintenance and qualification activities in line with agreed SOPs
  • register, analyze, troubleshoot and resolve technical malfunctions and breakdowns, perform tasks and objectives assigned by service supervisor
  • participate in training programs to ensure a high level of support level
  • preparation and analyses of service activity plans for laboratory sales support, follow-up cost centers
  • active sales promotion, offering a range of services to customers within the service intervention
  • reporting of interventions under the internal system, maintaining current data in the service database
  • inventory management
  • work in accordance with all safety regulations and requirements. Understand the importance of product quality and ensure a safe working culture in the team

Who you are:

  • bachelor degree or above in chemistry, mechatronics, electronics or other similar diploma
  • good level (fluent) of English skills
  • minimum 2-3 years of practical experience in similar duties
  • genuine interest in techniques and customer service with focus on quality
  • willingness to travel on an everyday basis (90% in Hungary, occasionally abroad)
  • results-driven, collaborative team player
  • ability to work independently and to handle/drive changes
  • good communication and problem solving skills
  • customer focused attitude

What we offer: We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

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