Platform Development Sr. Expert

Posted 03 Dec 2018

Shanghai - all, Shanghai - China

Req Id 184454


A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role:

  • You will drive continuous business system upgrade and optimization, eg. Avaya call system, SAP HANA S4,, etc.
  • You will lead call center daily operations and troubleshooting, follow up to ensure quality daily operations
  • You will take lead for process improvement covering hotline and end-to-end order to cash flow
  • Other assignments based on business requirements.

Who you are:

  • A bachelor’s degree or above in related field is required, IT, Supply Chain and Call center related as preferred
  • Minimum of 8 years experienced in call center or customer service experience;
  • Working knowledge and experience in Call center system/SAP deployment/Order-to-Cash process, etc.
  • Good internal and external communication skill and presentation skill;
  • Logical thinking, good multi-tasking and problem-solving skills;
  • Ability to work under pressure and proactive, self-driven;
  • Language skills in both Mandarin and English;

Functional area: Commercial

What we offer: We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

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