Customer Service Representative - Nordics

Posted 19 Nov 2018

Amsterdam, Amsterdam - Netherlands

Req Id 184505

Details

A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. 
 


Your Role

 

As a Customer Service Representative, you will be first point of contact for internal and external customers.  You will be proving support with a professional, caring, accurate and efficient response and guiding customers to outcomes that assuredly and satisfactorily resolve their needs with a perception of ease.  Main stream of contact is via email however there is an element of telephone work.  You shall be entering, amending and cancelling all pre-packed orders following customer expectation, reviewing orders placed electronically and resolving issues that may be delaying their processing and creating and maintaining scheduling agreements, reservations and running open order reports.  You will also be providing first level web support to customers, promoting self-service and web solutions.

 

 

Who you are:

 

  • Diploma, national vocational qualification, or equivalent qualification
  • Minimum 3-4 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset
  • Fluent local language (Norwegian) in speech and writing and good listening skills; other Nordic languages a plus
  • Business-fluent English conversational and written
  • Excellent written and verbal communication, and proficient in preferred language
  • Affinity for working with numbers and systems
  • Professional telephone manner with good listening skills
  • Organized, multitasking, open-minded, works accurately under pressure with attention to detail
  • Flexible in a changing environment and able to adjust accordingly and enjoys working in an international team
  • A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction
  • An eye for detail and a strong customer focus make you the best at your work. You’re always looking for a way to optimize customer service and you see yourself as a solution provider to our customers.
  • Excellent computer skills with experience on Microsoft Office, Lotus Notes, SFDC, Experience with Oracle and SAP is a plus

     

     

     

     



What we offer: With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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