A career at our company is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
We are committed to solving the most difficult problems in Life Science by collaborating with the scientific community. We think differently, we challenge the status quo in everything we do. We are looking for people who think like us and are passionate about developing a high performing team and exceeding expectations. We are looking for our new South East Asia Process Solutions Manager for Commercial Service based in Singapore, who believes they are the best person in Singapore to ensure we consistently deliver the best customer experience in the industry. You will be managing Singapore, Malaysia, Indonesia, Thailand, Taiwan, Australia and New Zealand. You will be reporting to the Head of Process Solutions Customer Excellence Asia Pacific. You will lead a team of 15-20 Commercial Support professionals, who are eager for you to take charge.You need to be willing to travel.
- People Manager
As the team leader, you are responsible for directly supervising, coaching, appraising and motivating your team in order to achieve goals & targets. You must clearly communicate your team's priorities, schedule activities with the team to optimize use of time and resources; you are expected to hold regular meetings in order to clearly inform your team and internal partners on all the latest development in the Business practises. Furthermore you will set and monitor clear objectives and KPIs for your team and own your team’s performance.
You will show true leadership and develop the existing team.
You will manage the 2 commercial service supervisors respectively based in Singapore and Taiwan. You will also have CS team members reporting directly to you in Indonesia (3) and Australia (3).
- Contact for customers of Process Solutions
You will ensure that your team brings high level of support to external and internal customers. Customers are fully satisfied with the Commercial Service organization and are kept well informed in a proactive manner. You build strong relationships with internal and external customers, focusing on solving problems in your actions and communication.
You have a deep understanding of the process and a process improvement mind-set. Ensures customer advocacy for the customer internally and acts as an ambassador for the SEA Commercial Service team and the customer.
You have the ability to analyze, prioritize, and validate complex and dynamic information from a diverse range of external and internal sources and develop solutions, ideas and recommendations for the business.
You work with internal business partners across the globe (logistic, distribution, export team, supply chain, sales, sales development, technology management, regulatory, …) to ensure best in class service, fast response time and on time deliveries
- Lead by Example
You provide input to other managers on ideas, initiatives to improve the quality of the business performance by identifying and escalating the trends, bottlenecks or any other issue hindering a total customer satisfaction. You involve other managers or stakeholders and ask their input on their views on how to improve the business and team spirit. You demonstrate integrity as your daily routine.
You ensure continuously search for value-added innovative initiatives to differentiate the organization and which are beneficial to the entire organization. You demonstrate the company's values as daily routine.
Who you are:
- Master's Degree
- Minimum of 5 years of Commercial Excellence, Customer Service or Sales Support experience
- Business professional with a proven track record of exceptional commercial support, managing complex organization
- Demonstrated record of people management and leadership skills
- At ease with the tools and systems. Knowledge of SAP is a plus.
- You are comfortable (and preferably experienced) managing a multicultural team.
- You have experience in project management and certified Lean six sigma
- Fluent English is mandatory
What we offer: At our company, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!