Group Head SNO Japan / Biopharma (Tokyo)

Posted 13 Dec 2018

Tokyo, Tokyo-To - Japan

Req Id 185644


A career at our company is an ongoing journey of discovery: our 50,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.



Functional Area: Supply Network Operations

Head Supply Network Operations Developed Markets APAC

No. of Reports: 6 Direct (indirect 22)


Purpose of the Role:

The Group Head Supply Network Operations Japan (Group Head SNO) is in charge to assure a > 99.5% Customer Service Level at country level at appropriate costs. This end to end responsibility for product supply encompasses Atsugi operations, demand and supply planning via S&OP and IBP, change control and supplier management, local warehouse (own and 3rd party) and domestic distribution management.

The Group Head SNO is part of the local commercial leadership team and assures flawless alignment between the two SNO locations in Atsugi and Meguro (Tokyo) by owning GMP / GDP related responsibility for entire operations.  

Strategy definition and execution (people and business) following internal and external stake holder management based on company principles (Compliance and Quality) is key, as well team work approach with a collaborative continuous improvement mind set to support commercial growth in Japan.


Key Responsibilities:

Management of SNO Department

The Head SNO assures that company global, global GXP and local policies and regulatory requirements are followed to assure compliance, cost control and high quality in providing our medicines / devices to our patients and customers. 


Areas of responsibility within Department:

  • People Development
  • Demand Management (IBP)
  • Supply Management including Inventory  
  • Warehousing & Distribution
  • 3rd party and own Warehouse
  • Customer Service  
  • Atsugi operations management in collaboration with Atsugi Site Head
  • Production alignment for commercial needs
  • Cost Management (Budget)
  • 3rd party supply management
  • SNO strategy Japan
  • Product Launch Management (supply and distribution)


Candidate’s Profile


Education/Professional Experience

  • Experience within a supply chain environment within the Healthcare or Pharmaceutical industry
  • Tertiary Operations Management and Process Management qualification.
  • Proven track record on supply chain strategy implementation
  • > 8 years supply chain management experience 
  • Site management experience
  • Outstanding teamwork and interpersonal and communication skills
  • Demonstrated customer / supply centric behaviors and experience and sound knowledge of Good Distribution Practices
  • Sound experience in performance and people management based on team spirit and leadership
  • Business acumen
  • Sound IT / ERP skills


  • Fluent in English



  • A strong collaborator recognising and utilising personal behaviours with regard to empathy, transparency and high integrity
  • Demonstrates commitment to the success of the team, working towards broad business, team and personal goals, in all behaviours and activities
  • Takes personal responsibility for productive and positive team interactions
  • Thrives on sharing learning, both sharing expertise and learning from others


    Customer Orientation

  • Seeks to understand and empathise with customers, both internal and external, through customer centric actions and performance
  • Promptly develops trust and credibility, utilising exceptional interpersonal, rapport and relationship building skills
  • Acts to exceed customer expectations while developing broader company awareness and so business success


    Communication with Impact

  • Demonstrating high emotional intelligence and exceptional empathy, self-regulation and self-awareness attributes
  • Proficient in questioning and listening skills to seek to fully understand the situation and individual’s intentions, needs and expectations
  • Highly developed language skills, able to assess all aspects of the situation to deliver a balanced response and opinion


    Strategic Orientation

    Drives country related supply chain strategy

  • A lateral thinker who is able to assess risks and opportunities in a variety of situations
  • Seeks to improve systems, processes and so outcomes with a thorough interpretation of the business goals
  • Able to engage and motivate others across the business to create positive outcomes for all parties
  • Interprets immediate, medium and long-term impacts and so has a broad and proactive perspective
  • Uses analytical and conceptual thinking abilities and so is able to priories personal, team and business demands efficiently
  • Able to initiate and drive projects to benefit the team and business outcome.  Developing outstanding skills and sharing knowledge in key areas such as order management, product and company knowledge and process review and development


    Change & Innovation

  • A change advocate, seeking out solutions and system improvements while empowering others to do the same
  • Supports change as a positive improvement and provides insight, suggestions and innovations to team and business initiatives
  • Energetic and enthusiastic about learning, self-development and opportunity, personal for the team and broader business
  • Understands and specifies potential improvements and actively seizes opportunities for their realization
  • Generates new ideas and is a driving force in innovations


Main Interfaces

Internally: Global, regional SNO, GMS, global, regional and local Quality Assurance, local Regulatory Affairs, manufacturing sites, Country Head and Country Leadership team, Commercial (Product and Sales Managers, Business Unit Directors) Functional Managers (Finance, Controlling, BT, ,)


Externally: External partners (3rd party warehouse, distribution, customer)


What we offer: At our company, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

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