Business Excellence Manager

Posted 25 Mar 2019

Shanghai - all, Shanghai - China

Req Id 185942


A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role:

1. Lead a dedicated team to support operational business analysis, SOP harmonization and project management

  • Support an overall operational data analysis, promote KPI tracking mechanism and dashboard report out
  • Develop and optimize customer excellence team policies, standards, business process as the purpose to ensure operational excellence.
  • Drive OTC business process harmonization and standardization as to promote organizational merge for a long-term success
  • Lead team business platform development projects and Avaya customer contact center hotline daily operatio

2. Develop and implement customer satisfaction feedback collection and improvement mechanism to ensure first class services to customers.

3. Collaborate with diverse function partners to promote a whole company level business strategy plan and execution ;

4. Take lead of team internal/external audit and continuous improvements;

5. Ad-hoc tasks as on demand

Who you are:

1. Bachelor degree at least, solid working experience and knowledge in customer service, supply chain, and sales operational related;

2. Good at data analysis and driving project execution and result delivery

3. Strong interpersonal, communication/negotiation skills are essential;

4. Passion and self-motivated

5. Good execution, integrity and teamwork are definitely required

6. Fluent in oral English and report out presentation

Functional area: Commercial

What we offer: We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

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