A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Boost your technical knowledge in pharmaceutical process and join Merck Technical Service in France (Alsace region). You will be part of an international team of technical specialists, contributing to solving the toughest challenges in Life Science.
You are the first point of contact (phone/mail/web) for external and internal customers in Central Europe.
You handle technical requests, from pharmaceutical industries, related to the complete “Pharma Processing non-chemicals” portfolio and applications. You also directly assist our sales engineers in their technical sales process.
In our customer quality management program, you directly support customer’s complaints by providing accurate and value-added responses to their concerns and issues in a timely manner.
Our “Pharma Processing non-chemicals” portfolio offers products for pharmaceutical and biopharmaceutical processing based on normal flow filtration (NFF), tangential flow filtration (TFF), chromatography and single-use equipment etc.
As customer advocate, you are an active interface between internal departments such as the BioReliance Lab, Commercial Service, Sales, Quality and Field Marketing among many others.
You may also be involved in customer visits and trainings in order to promote the services and products we provide
Who You Are:
- High degree in Biotechnologies or Biochemical Engineering, ideally with a previous experience in technical sales support and/or bioengineering in an international pharmaceutical environment.
- Excellent computer skills are a prerequisite.
- Fluent in German and English. Any additional (European) language is an asset.
- Excellent interpersonal communication and written skills, proactive problem-solving skills, and the ability to work in an international and multitasking environment are imperative.
What we offer: We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!