A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
You will be joining our dynamic and driven Western European team. Based in Amsterdam part of a team of 30 you will be working among 5 colleagues; your scope will focus on Spain. You will contribute to the overall KPIs of the European collection team. In this position, you are managing a portfolio of clients whom you will liaise with regarding payment of invoices. You like to analyse business cases and find tailored solutions. In this role, you will interact internally and externally across functions. Contacting the company customers and internal services to identify problem’s route and manage them in a timely and efficient manner. A high work ethic and professionalism allows you to appropriately represent Merck to our customers. An analytical mindset and enthusiasm for cross functional interactions will allow you to greatly perform within the role. Responsibilities include managing and reviewing aging reports, contacting business (B2B) clients regarding open and unpaid invoices, contributing to collections targets each month, individually and as a European team. You will also be negotiating payment plans where needed, requesting write offs of aged/small amounts, issuing reminder letters & statements when needed. As a Credit & Collection Specialist you will also have the opportunity to contribute to the continuous improvement of the team and processes through various projects.
Who you are
• You have previous experience in credit collection or a strong willingness to learn
• Fluency in English is mandatory, in addition to Spanish
• Customer Service Experience is an asset
• You are able to take initiative, think outside the box and solve problems in a timely manner
• Knowledge of SAP is preferred
• You have previous experience working in an international environment
• You have great organisational skills and ability to prioritize
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
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