Superviseur Qualité Customer Care (H/F)

Posted 26 Mar 2019

Molsheim, Alsace - France

Req Id 188373


A career is an ongoing journey of discovery: our 51,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role:

Within the Systems & Solutions quality assurance organization, you will supervise the QA Customer Care team supporting, on quality aspects, our international customers mainly in the pharmaceutical industry.

The Systems & Solutions Operation (70 M$ revenues) is a global organization with high Business growth. The job is based in the coordination center for this activity which is based in Molsheim, France on a permanent contract.

You are responsible with the support of your team (4 technical experts) to answer to quality & technical questions and to coordinate the action plan to solve quality complaints from our customers around the world.

You federate all required experts form the organization around the complaint investigation and are the contact person for the WW customer facing technical support teams.

As part of a continuous improvement process your team defines the corrective and preventive actions and verifies their effectiveness. You also support, and follow-up all continuous improvement projects carried out within your team.

You lead the performance of your activity and are in charge of the trend analysis for the Systems & Solutions product lines. You communicate on deviations, risks and improvements.

You are the quality contact point for our plant located in India, following compliance to the expected quality level, implementing corrective and preventive actions, and approving deviations.

You have a strong interaction with the technical and the commercial departments, the supplier quality organization as well as with the various global Systems & Solutions entities.

Who you are :

  • You have a Master level (Technical Engineering school)
  • Your excellent relational skills and team spirit allows you to work in a multidisciplinary environment
  • You have strong oral and written communication skills, the abiliity to listen, to argue and to stay calm
  • You have natural leadership, common sense, and are rigorous
  • You are fluent in English
  • You have a 5 to 10 years of experience

What we offer: We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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