Specialist - Technical Service

Posted 25 Feb 2019

Bangalore SBS, Karnataka - India

Req Id 188577

Details

A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. 
 


Position: Specialist 1/ Level 4

SAP Position Title: Job Title

Country:

India

Location:

Bangalore

Business Unit:

Business Unit Name

Department:

Technical Service

Version Date:

Date created

Written by:

Position Reports to:

Associate Manager

Regional Organization:

 

SCOPE OF RESPONSIBILITY:

To answer the technical queries assigned to GSS technical service

PURPOSE OF THE POSITION

Investigate, Analyse and Retreive technical information and answer customer's technical queries

ESSENTIAL JOB FUNCTIONS

  • Provide scientific responses to the more difficult questions and solutions to customers’ research problems by utilizing scientific knowledge and available resources, consulting with more experienced scientists when necessary.
  • To maintain the image of Sigma-Aldrich as a source of scientific information, to function as a leader in Life Science and High Technology, and to promote our obsession with service.
  • Enhance our product information databases by documenting technical information from customer interactions.
  • Recommend products based on customer needs and research interests.
  • Document product quality issues.
  • Document errors and information the responsible department for changes in company electronic and printed publications.
  • Document all customer interactions and requests for new products.
  • Contribute to company/department operations and process improvement efforts.
  • Recommend and participate in process improvement studies.
  • Actively participate on intra- and inter-departmental teams as assigned.
  • Miscellaneous duties and tasks as assigned.
  • Exemplary attendance and adherence to schedule.

BASIC QUALIFICATIONS

Education:

MSc Molecular biology/Organic chemistry/Genetics/ Biotechnology

Experience:

4-6 years in R&D/ Technical services of life science or chemical industry.

Previous work experience should be from a fast-paced, changing and growing organization

Skills:

  • Technical/ Subject knowledge Biochemistry, Chemistry or Life Science knowledge in areas of expertise: 1) Ability to resolve transactional level email with no external help. 2) Understand the entire process workflow and use the necessary databases and resources
  • Excellent verbal and written communication skills. Understand the basics and needs of good communication in the process.
  • SAP user knowledge: Must be able to explore more T codes from PRD & PRE for a better outlook to complex inquiries and its impact on the results.
  • Microsoft office (Word, Powerpoint, Excel): Basics working knowledge in MS office, Intermediate working knowledge in MS office
  • Interpersonal skills. Acts as a resource and role model for others
  •  Ability to working and participate in a team
  • The ability to rapidly and constantly change topics of discussion and levels of communication, be able to multitask.
  • Knowledge of ISO preferred.

ADDITIONAL LOCAL NEEDS

This section should be used for specific local requirements or needs. 

(Examples include: environmental conditions, physical requirements, signature level, travel etc.)

Competencies:

India Grade

Technical Competencies

Expected Proficiency Level

3

Competency 1

2

Competency 2

3

Competency 3

3

Competency 4

1

Competency 5

1

Competency 6

1

   

India Grade

Behavioral Competencies

Expected Proficiency Level

3

Competency 1

2

Competency 2

3

Competency 3

3

Competency 4

1

Competency 5

1

Competency 6

1

ORGANIZATIONAL STRUCTURE

Attach a copy of the organization chart including the title of the position this position will report to, peers (other positions that have the same reporting relationship), and the positions that report directly to this position. Indicate the number of people in each subordinate position and the number of people that report to each of them.

 



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