A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Business Unit Name
Position Reports to:
SCOPE OF RESPONSIBILITY:
Provide direction, instruction and guidance to the team to achieve the team goals
PURPOSE OF THE POSITION
To give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of 8 or more. Having a proven ability to lead
by example, consistently hit targets, improve best practices and organize time efficiently.
ESSENTIAL JOB FUNCTIONS
Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards.
Provide scientific responses to the more difficult questions and solutions to customers’ research problems, consulting with more experienced scientists when necessary
Recommend products based on customer needs and research interests
Develop positive customer and colleague relations
Preparing daily workloads for staff & co-ordinating the daily allocation of work.
Motivating the team to achieve high standards and KPI targets.
Handling new client enquiries and acting as the face of the business.
Dealing with and resolving problems and issues which arise. .
Mentoring and training up junior and new staff.
Monitoring & reporting on standards & performance targets.
Arranging & chairing weekly team meetings, focussing on targets & achievements.
Implementing new initiatives.
Involved in the recruitment of new staff.
Create a positive working environment. .
Providing prompt and accurate information on individual performance.
Master degree in scientific discipline or PhD in scientific discipline.
8-10 years in R&D/ Technical services of life science or chemical industry.
Experience in marketing/product management and/or technical support, supervisor, or sales development experience. Supervisory experience preferred. Previous work experience should be from a fast-paced, changing and growing organization
Technical Skills / Competencies:
Technical/ Subject knowledge Biochemistry, Chemistry or Life Science knowledge in areas of expertise: 1) Must have expertise in handling different types of technical queries and be able to resolve them satisfactorily. Should have an understanding of trouble shooting complaints and ensure customer satisfaction
2) Analyze the root-cause of issues; modify the task as required; confirm error closure in order to confirm that the task is error-free.
SAP user knowledge: Must be able to explore more T codes from PRD & PRE for a better outlook to complex inquiries and its impact on the results.
Customer Service Management
Complaint handling & Resolution
Team building and training
Proven supervisory skills & strong analytical skill
Knowledge of process improvement methodology
Advanced PC and software skills including Microsoft Office and databases
Understanding of cGMP (current Good Manufacturing Practices) and other quality systems (Total Quality Management, ISO9000, etc.
Excellent verbal and written communication skills. Be concise and use appropriate professional tone. Must ensure the response is having the clarity required to enhance the customer experience. Effective communication- interpersonal, inter-group, intra-group, organizational, or external level.
Expert in Interpersonal skills, Problem solving, Planning & execution.
Advanced in Customer orientation, Business acumen and Leading change
ADDITIONAL LOCAL NEEDS
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
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