Buy and Pay Contact Center Junior Specialist

Posted 12 Apr 2019

National Capital - all, National Capital - Philippines

Req Id 188759

Details

Our Company is a leading science and technology company in healthcare, life science and performance materials. Around 50,000 employees in 67 countries work to further develop technologies that improve and enhance life – from biopharmaceutical therapies to treat cancer or multiple sclerosis, cutting-edge systems for scientific research and production, to liquid crystals for smartphones and LCD televisions.

 


Job Description

  • Manage the internal and external requestors by ensuring timely and accurate resolution of queries through standardized processed.
  • Processing of 3rd party vendor queries in accordance with Service Level Agreements
  • Communicate with internal and external customer in an effective and efficient manner
  • Provide payment due date/details
  • Locate missing invoice (Vendor has proof of sending)
  • Have enough knowledge to explain reason for invoice rejection/deletion & action to be taken by the vendor
  • Investigate queries raised by 3rd Party vendor
  • Exercise diligence in reviewing and resolving queries
  • Respond to vendor inquiries in a polite and helpful manner
  • Ensure delivery within agreed global and local performance metrics
  • Identify opportunities for process improvements in assigned and related tasks
  • Timely and accurate processing of queries – take ownership and initiative until transaction is successful and accurately processed
  • Thoroughly check work prior to completion of unnecessary corrections
  • Collate and input data with high level of accuracy

Who you are:

  • Bachelor’s/College Degree in Finance/Accounting or related courses
  • At least 3-5-year work experience in Accounts Payables operations
  • Fluent English language skills required
  • Experience working in a shared service center preferred
  • Experience user of ticketing tool (Sales Force; Service Now)
  • Experience in Accounts Payable
  • Basic Accounting Background is a must
  • Experience in SAP, Oracle, Ariba & Concur is preferred

What we offer: At our company, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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