Director of Medical Communication Excellence & Innovation (Billerica or Rockland, MA)

Posted 25 Feb 2019

Billerica, Massachusetts - United States

Req Id 188822



A career with EMD Serono is an ongoing journey of discovery: our 51,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.


Your Role:

As the Director of Medical Communication Excellence & Innovation you will drive innovation and digitization across the Global Medical Communication deliverables and processes, utilizing advanced technological solutions and lead the strategic direction and implementation of new medical communication deliverables/services/systems/tools or the improvement of existing solutions across therapeutic areas. 

You will investigate and evaluate current trends in the medical information, communication and publication fields to foster design and implementation of innovative approaches. Analyzing existing processes and workflows, comparing to industry standards, identification of areas for improvement, and developing recommendations/options for implementation of efficiency projects are key for this role.

Additionally, you will lead the establishment of a global community of best practice for Global Medical Communication in collaboration with Medical Affairs by building a network that includes colleagues across regions and supervise maintenance and evolution of Medical Communication, Medical Publication and Medical Information systems, continuously striving for system improvements based on feedback gathered from the user communities.

The role will also lead the development of appropriate KPIs, metrics and measures and oversees implementation and data analysis as well as vendor and budget management across the department. The Director of Medical Communication Excellence & Innovation achieves great results through leadership and direct line management of a team with various roles relating to innovation, change management, community building, process & compliance, vendor & budget management.

Who you are:

  • Bachelor’s degree with 10+ years of experience, Master’s degree with 5+ years of experience, or PhD with 3+ years of experience minimum requirement
  • A graduate degree with at least 10 years of work in a Pharma/ Biotech Medical Publication/Medical Information department or equivalent (e.g. agency) strongly preferred
  • Proven track record in driving technology/digital solutions and innovations
  • Strong interpersonal skills and ability to interact constructively with all functions and management levels in the organization
  • Has a clear sense of accountability, proactive in the style of working, and makes sure with “end in mind” that deliverables are achieved according to expectations
  • Excellent verbal and written English communication skills with proven ability to put together well-structured presentations for various forums
  • Excellent project management skills

The position can sit at our Billerica or Rockland, MA location.

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at


The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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