IT-IKB-A Security & Monitoring Support

Posted 06 Mar 2019

Bangalore SBS, Karnataka - India

Req Id 189188

Details

A career is an ongoing journey of discovery: our 51,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Job Title: IT-IKB-A Security & Monitoring Support

Job Location: ECity, Bangalore

Strategic fit and business impact:

  • (G)IAM RUN out of IT-Bangalore - System operations, 2nd Level Support & Monitoring of Services should be performed by the IT India team and not by an external provider.

The following skills profile is required

  • Soft-Skills: Global team player; self-reliant, solution oriented, good communications skills (incl. end-user non-technical-language) very good English skills;
  • Technical-Skills: according to the following technical Services are required:
    • (Web)SSO - Federation cloud and ADLDS application integration
    • Support of FIM/MIM data synchronisation and CDM/AD data transports; 
    • Identity Management (MUID, XMUID, SMUID & SAP-Portal requests, etc.)
    • User Management (onboarding and re-location support, etc.)
    • K2 (Workflow-Tool) & CyberArk (Privileged Account Management)

The following task should be performed:

System Operations / Continuous Improvement (40% of the new role’s time):

  • System configuration; Qualification (GxP) and documentation support
  • 24x7 support of SDM in the area of system availability and performance
  • Application maintenance incl. “Problem & Change Management”
  • Proactive data quality checks and remediation in NDS
  • System tech-refresh and feature updates

Incident & Service Request Management (50% of the new role’s time):

  • Resolution of incidents received from 1st LVL support
  • Dispatch to the correct resolution team of incident cannot be resolved (e.g. 3rd LVL)
  • Perform various SR in the area of SSO, NDS, K2 & CyberArk;

Application Monitoring (10% of the new role’s time):

  • 24x7 monitoring and cooperation with MoD in case of any system degradation or outage
  • Daily health checks if solution works as expected, e.g. review interface statistics, review process statistics, check data integrity, check data mapping…
  • Follow up on errors with responsible data/process owner

Identify possible impacts and discuss remediation options (e.g. bugs & feature requests)


What we offer: We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
 

Curious? Apply and find more information at https://jobs.vibrantm.com
 

Apply Now

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