Customer Service Specialist

Posted 12 Mar 2019

Shanghai - all, Shanghai - China

Req Id 189322


A career is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. 

Your role:

1. Reply customer inquiry on stock availability, order status, transportation status via phone calls, emails with a careful and responsible manner.

2. Take orders from customer,sales team. and enter them into SAP with high quality.

3. Follow up open orders with customers and related functions to ensure order close in time. tracking and updating the status to customer weekly. 

4. Well handle customer complaints and ensure customer satisfaction.

5:Communicate with internal &external coss function 

Who you are:

1. 5Y+ working experience in customer service.

2. Good communication skill, high responsibility and strong service awareness.

3. SAP skill and good English can be a plus. 

HR 89831

Functional area: Commercial

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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