A career with MilliporeSigma is an ongoing journey of discovery: our 51,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.
The Senior Marketing Specialist - Customer Journey and Digital Portal will implement solutions to improve the overall customer experience for our IVD manufacturing customers.
This role has two main responsibilities: (1) expand the Digital Portal to our customers in Western Europe; (2) apply best practices of the manufacturing customer management model (Customer Excellence) to more of our product portfolio. Success in this highly visible role will require partnering with colleagues across Marketing, Product Management, eBusiness, Applied Sales Support (NA and WEU), and Operations at key manufacturing sites to map the current state, identify opportunities and implement pilots to validate recommendations.
Candidates for the Senior Marketing Specialist – Customer Journey and Digital Portal will look to push our organization towards a Customer-Centric point of view in its approach to addressing the challenges our IVD manufacturing customers face in managing their raw material spend and supply.
- Bachelor’s Degree in Marketing or business related major
- 1+ years of experience in a customer facing role (i.e. customer support/sales/operations)
- Customer segment-specific knowledge (IVD)
- Strong interpersonal skills; ability to function in a complex, matrix business environment
- Ability to manage multiple problems simultaneously with a degree of independence
- Intellectually curious; able to assimilate a broad base of information to quickly understand customer needs and match those to opportunities and corporate capabilities
- Strong analytical skills and business acumen
- Excellent written and oral communication skills; strong persuasive skills
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious? Apply and find more information at https://jobs.vibrantm.com
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.