Key Account Manager Manhattan North

Posted 05 Apr 2019

New York City, New York - United States

Req Id 190511



A career with EMD Serono is an ongoing journey of discovery: our 51,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.


Manage sales at the territory level and serve as the primary liaison between customers and EMD Serono. This position focuses on building customer alliances, establishing and maintaining product market leadership and achieving short and long term sales objectives by identifying customer needs and providing solutions to create a professional relationship between the customer and EMD Serono.

Your role:

  • Achieve territory sales goals and objectives consistent with Company and TA guidelines, KAM core competencies through The Merck Competency Compass, and Pharma guidelines. 
  • Create and execute territory and key account plans to achieve aggressive goals and objectives for continued growth.
  • Maintain a superior level of product, market, reimbursement, formulary, managed care, customer and distribution knowledge to accomplish territory objectives including strengthening current loyalist positions and expanding and building new loyalists.
  • Optimize a multi-product portfolio.
  • Plan and implement effective professional and patient education programs.
  • Maintain an expert operating knowledge of all company policies and guidelines including but not limited to those addressing interactions with healthcare professionals, Compliance, Business Conduct and PhRMA.
  • Demonstrate strong critical analysis and planning skills in reviewing data, understanding trends, preparing and communicating applicable plans.

Who you are:

Minimum Qualifications:

  • Bachelor's Degree required.
  • English required. Other language skills may be considered a plus.
  • Minimum 3+ years sales experience in the pharmaceutical/health care industry with demonstrated success in sales performance. 
  • A valid driver’s license required and have the ability drive up to 80% of the time.
  • Able to travel up to 65%, may vary based on location.

Preffered Qualifications:

  • Experience in MS, Neurology, CNS and Specialty Biologics markets Highly desired.
  • Experience calling on NYC MS Centers Highly desired
  • Scientific or clinical background desirable.
  • Experience selling a multi-product portfolio highly desired.
  • Experience with the co-promotion of product(s) or service(s) highly desired.

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at


The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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