Manager Commercial Service - West Europe m/f

Posted 10 May 2019

Molsheim, Alsace - France

Req Id 190933


A career is an ongoing journey of discovery: our 51,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Your role:

You report to the Head of Customer Service EMEA and are responsible for driving the Commercial support to our pharmaceutical customers in France, Belgium and the Netherlands.

You develop best practices for your region to ensure a seamless full Lead to Cash process. You show true leadership with your team of 20 multicultural specialists. You manage three supervisors, each of them managing operational specialists. Part of your team is based remotely.

You build strong relationships with internal and external customers. Your priorities are to satisfy our customers and motivate your team (coach, develop, appraise and engage your team).

You follow and analyze the KPI and implement the necessary CAPA. You communicate clear priorities based on the business requirements and team activities. You have a process improvement mindset. You also drive the HR related activities (recruitment, training…). You demonstrate our values as daily routine.


Who you are:

  • Master’s Degree with 5+ years of management in Customer Service or Sales Support
  • Demonstrated record of people management and leadership skills with strong communication and listening skills
  • Customer and results driven; high work capacity, reactivity, autonomy, proactive to bring solutions & open to change
  • At ease with tools and systems: Microsoft Office, Outlook, SFDC, SAP
  • Fluent English and French. 


What we offer: We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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