Customer Service Representative (all genders)

Posted 24 Apr 2019

Taufkirchen, Bavaria - Germany

Req Id 191217



Unsere 51.000 Mitarbeiter verschieben täglich mit bahnbrechendem Fortschritt in den Bereichen Healthcare, Life Science und Performance Materials die Grenzen des Machbaren. Das ermöglicht es uns, das Leben aller mit unseren hochwertigen Produkten besser zu machen. Das ist es, was wir seit mehr als 350 Jahren mit leidenschaftlicher Neugier tun.

Your role:

We offer a vacancy within the Customer Excellence department for the position of a Customer Service Representative (all genders). The purpose of this position is to provide support to both internal and external customers, with an unwavering commitment to customer service, and the ability to produce quality work. You will provide comprehensive service to customers in the DACH region / enter orders, manage Internet and B2B orders and respond to customer inquiries according to Service Level Agreements. Furthermore you will follow up on customers orders which requires further information such as: delivery dates, certificates, price discrepancy. You will communicate with our internal and external customers and identify and follow up customer specific requirements. You offer solutions and contribute to customer satisfaction / maintaining Customer Master data / liaising with other departments e.g. Sales, Finance, Technical Service, Logistics, Compliance etc. You will also join conference calls or visits if required.


Who you are:

  • Business degree and minimum 3-5-year customer service experience in an international sales environment with strong customer and service focus
  • Ability to communicate (phone, e-mail and face to face) in a multi-cultural environment
  • Strong skills in business German and English, French language skills would be an asset
  • Good team player, ability to work independently, great learning agility and openness
  • Strong administrative skills
  • Good skills in ERP Systems and CRM



Was wir bieten: Wir befähigen unsere Mitarbeiter dabei, ihre Ziele zu verwirklichen – egal wie unkonventionell sie auch sein mögen. Unsere Geschäftsbereiche bieten viele verschiedene Entwicklungswege und Möglichkeiten an, Verantwortung zu übernehmen. Werden Sie ein Teil unseres Unternehmens und lassen Sie Ihrer Neugier freien Lauf!

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