End User Services Expert

Posted 08 May 2019

National Capital - all, National Capital - Philippines

Req Id 191877

Details

A career at our company is an ongoing journey of discovery: our 51,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 


Your role:

 

  • Provide day-to-day IT support to local and remote offices/end users using ticketing system, in person, via IT support line, email and instant messaging
  • Work on the installation, configuration, and ongoing usability of end user equipment, including Laptop/Desktop, mobile phone, printers, other peripheral equipment and software.
  • Work on Images builds and coordinate with different teams to set up user accounts.
  • Install and configure new hardware and software as required, ensuring accurate reporting of software usage, ensure licenses are obtained through correct channels prior to performing installation and accurate maintenance of asset records after installation
  • Support IT equipment deployment to staff on-boarding and off-boarding, with accurate tracking to IT asset management.
  • Support closures that require local on-site intervention.
  • Document IT management activities.
  • Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.

 

Who you are:
 

  • You must be a bachelor’s degree holder.
  • Must have 2 years and above experience in a L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support.
  • Experience in working with a company in Life Sciences/Healthcare industry is preferred.
  • Highly proficient in Windows hardware and software support
  • Good knowledge of MS Office, Outlook, other standard office applications.
  • Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, etc.
  • Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting.
  • Must be willing to work in a shifting schedule.

What we offer: At our company, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life.

Still Curious? Apply and find more information at
https://jobs.vibrantm.com

Apply Now

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