Global Strategic Accounts Customer Excellence Liaison

Posted 21 May 2019

Amsterdam, Amsterdam - Netherlands

Req Id 191905

Details

A career is an ongoing journey of discovery: our 51,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Your role: Join our recently created team in this new Global Strategic Accounts Customer Excellence Liaison function. In this role, you will be responsible for building and maintaining a strong relationship with the Research & Applied Global Strategic Accounts from our Life Science division. In this role, you are the single point of contact into Customer Excellence globally for the Global Strategic Accounts Directors based in Western Europe. You ensure an efficient Lead to Cash process by cross functionally coordinating with all teams involved. You will support colleagues with supply chain or quality escalations to provide timely responses to our customers. In this role, you are a key contributor to revenue generation through supporting GSA Directors with on time price renewal. Working together with internal partners within and outside Customer Excellence, you find solutions to enable an excellent customer experience. In this role, you will be part of a multicultural team based across several Customer Excellence locations.

 

Who you are:

  • You gained successful experience in a Customer Excellence role - good knowledge of organization, systems and processes
  • You have experience in project / team coordination
  • You have an advanced level in Microsoft Excel
  • You have a problem solving mindset, with great ability to question and listen
  • You are fluent in English. Fluency in French, German or other European language is an asset
  • You have excellent influential and negotiation skills
  • You are a team player, customer focused, with high sense of urgency

What we offer: We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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