Expert PC/Desktop Management

Posted 04 Jun 2019

Bangalore SBS, Karnataka - India

Req Id 192542


A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Job Title: Expert PC/Desktop Management
Job Location: Electronic City, Bangalore


This position is in Global IT, Infrastructure Technology, Digital Workplace – Desktop Management. The Desktop Management Team provides and manages the global hardware standards (Laptops, Desktops), desktop images based on Windows, software packaging and distribution and security patch management processes. In addition to hardware-based desktops the team is also responsible for Citrix-based virtual desktops. Equipment like SCCM, WSUS and further specific tools are in-use, embedded in a global Active Directory structure what is the foundation for GPO-based client configuration. The team works together with other infrastructure units like Network-, IAM- and Security teams, provides input and collaborates with the Global Service Desk and structures services based on requirements from application and business units.



  • Hardware integration in global service tools
  • Enabling the imaging process with according BIOS and driver installation/configuration
  • Configuration (machine and AD based) and maintenance of Merck Windows image with Merck standard software including Microsoft Office 365
  • Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the topics above
  • Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams
  • Coordination with vendors and contribution to internal and external escalation management processes
  • Creation of related policies and global standards
  • Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions



  • ITIL processes like Incident-, Problem-, Change- and Service Continuity management
  • Familiarity with regulatory processes like GxP
  • Relevant professional experience of up to 6 years in IT in a large Enterprise environment with many thousands of users
  • You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies
  • Willingness to set yourself challenging goals to achieve superior performance
  • Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations
  • Very good and mature understanding of English in speaking and writing
  • You can communicate and express yourself target group oriented
  • You enjoy working across different teams and cultures and work constructively together in a global company
  • Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted
  • You have a sense of responsibility and pragmatism and you are working customer- and result-orientated 



  • Verifiable knowledge and expertise of Desktop Engineering processes for identifying alternative solutions and associated pro's and con's
  • Detailed knowledge about Windows 10, its lifecycle management, configuration and optimization, security settings, embedding in an Enterprise environment
  • In-depth knowledge about Enterprise-Administration of Windows devices with Group Based Policies (GPOs)
  • Profound experience with configuration management tools like SCCM
  • Experience with hardware selection and testing processes
  • Vendor management (communication, coordination and escalation)
  • Support processes with interfacing Service Desk, Field Service, Manager on Duty and 3rd level support
  • Scripting skills, specifically Powershell would be of advantage
  • The following certificates would be beneficial:
    • Microsoft MCSA Windows 10
      • “Implementing and Managing Windows 10”
      • “Deploying and Managing Windows 10 Using Enterprise Services”
      • “Installing and Configuring Windows 10”
    • Microsoft Systems Center Configuration Manager
      • “Administering Systems Center Configuration Manager”
    • Microsoft Active Directory
      • “Managing Windows Environments with Group Policy”
    • ITIL Foundation V3

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

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