SDM and DH Technical Expert (f/m)

Posted 20 Aug 2019

Bangalore SBS, Karnataka - India

Req Id 192552

Details

A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Job Title: SDM and DH Technical Expert (f/m)

Job Location: Bangalore

Job Description:

Service and project support for OSI Data Historian, Discoverant, Statistica, Simca, Pipeline Pilot, Matrikon DH

Roles & Responsibilities:

- 1st and 2nd level support for Discoverant Business Service: incident/service request management, problem management incl. root cause analysis and CAPA management, change request management, monitoring, trouble shooting of application interfaces on request
- SPOC for solution provider for 3rd level support, coordination of solution provider Biovia-Dassault Systems
- Reporting and monitoring of SLA targets
- Assist Project Manager to order infrastructure
- Write project delivery documentation (IQs, Technical specs, IT Risk Analysis…)

Qualification, Skills & Experience:

- Advanced knowledge of Microsoft server platform (i.e. MS Windows Servers, Active Directory, Citrix, …)
- Profound troubleshooting skills for Discoverant, Oracle PL/SQL, WEB application
- Basic knowledge of network, firewall, IT Architecture and Technology,
- Good knowledge of Merck IT processes (ITIL based) and tools (e.g. ServiceNow, HPSM, JIRA,..)
- Experiences in Pharmaceuticals Business and Manufacturing processes; Preferred: BI experiences
- Fluent in English
- Good teamwork capability and customer orientation

Specific Information related to the position:

- BA / MA informatics or scientific background with strong informatics background
- 2-5 years’ experience as Discoverant business analyst or project manager
- Experience to work in international teams including European countries
- Experience work as commercial software developer or work with third party software developers
- Pharmaceutical manufacturing experience, or pharmaceutical Process Development experience in general is a plus

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

Apply Now

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