A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Senior Service Delivery Manager, Service and Application Expert
Roles & Responsibilities:
Reply to customer requests, incidents, inquiries and reported problems
• Initiate root cause analysis and manage CAPA plans and results
• Identify and improve of service processes and documentation
• Implement configurations, changes and enhancements
• Provide and maintain infrastructure in cooperation with other teams within Merck
• Contribute to efforts to meet and exceed team KPIs for service delivery
• Generate and maintain project delivery documentation (IQs, Technical specs, IT Risk Analysis…)
Qualification, Skills & Experience:
- Bachelor in Computer Science or similar
- 5+ years in Service Delivery experience in operating Aspetech/IQS Services,
- excellent knowledge of all related processes like Incident, change management, problem management etc.
- 5+ years of experience working in GxP regulated software environments (Qualification & Validation)
- good understanding about Infrastructure and Architecture of Aspentech/IQS systems and interfaces
- SQL queries Know-How and general Scripting knowledge is of advantage
- very good organizational and communication skills
Specific Information related to the position:
- fluent in English spoken and written
- experience working in international organizations in a multicultural environment
- Willingness for shift work in order to provide 24/7 Support
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious? Apply and find more information at https://jobs.vibrantm.com