Sr. CRM Specialist

Posted 02 Jul 2019

Burlington, Massachusetts - United States

Req Id 194436


A career with MilliporeSigma is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your Role: The CRM Tools Team is part of Sales Enablement creating effectiveness, unique solutions and providing support to our Commercial Research Sales and Specialist teams.  The ideal candidate will be a key member of an interactive team that supports North American internal customers and collaborates globally within our CRM tools such as, ServiceMax and mobile applications.  Our team is focused on providing best-in-class user support via collaboration tools.  Our team is responsible for fielding, researching and answering inquiries to enable successful usage of, ServiceMax and mobile tools in accordance with the business rules.

The ideal candidate is passionate about sales effectiveness tools, is willing to learn, can clearly and professionally communicate with all levels of user experience, can function effectively with increased work demands and tight deadlines, understands how to self-motivate, prioritize and who likes to have fun while juggling all of that.


Who You Are:

Minimum requirements:

  • BS degree plus 3+ years experience or MS degree
  • Computer literacy and MS Excel proficiency absolutely required
  • Aptitude with training/onboarding new users of tools
  • Aptitude with the back end of mobile tools (iPad/iPhone)
  • Able to meet the challenges of a fast-paced, high energy environment, while maintaining a strong level of professionalism, interpersonal communication, proactive problem solving and critical attention to quality

Preferred requirements:

  • Higher education
  • CRM experience (, Demand Tools and ServiceMax highly preferred)
  • Certified Administrator is a HUGE advantage
  • Enjoys working smart and knows when to laugh and have fun

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Apply Now

Let’s stay connected

Do you want to receive company news and information about career opportunities tailored to your preferences? Sign up here. You want to check the status of your application or change your candidate profile? Enter our job portal.


You have accessed, but for users from your part of the world, we originally designed the following web presence

Let's go

Share Disclaimer

By sharing this content, you are consenting to share your data to this social media provider. More information are available in our Privacy Statement