A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Join the highly motivating and engaging sales support team in support the commercial in inside-sales activities. He/She will work closely with sales to provide solutions to customers and work closely with other key stakeholders in driving the commercial strategy and goals.
Key responsibilities include
- Engaging with customers to handle their all pre-sales enquiries
- Analyse market situation that impact sales, transaction volume, and customer payment behaviour.
- Provide the right product/services through generation of quotes and follow up on quotations to close the sales
- Support our marketing activities through email and phone conversations
- Support our digital platforms by promoting our eCommerce capabilities and provide web support to customers
- Improve and redesign process as well as create new initiative projects in Customer Excellence department to increase operational efficiency and enhance customer experience.
- Analyse sales, performance and transaction data to determine actions to be taken to improve performance and customer satisfaction.
Who You Are:
- Degree/Diploma in related Science/Engineering background
- 3-5 years experience in customer service oriented environment in similar industry will be an added advantage
- Experience in analysing performance and transaction data using relevant software and tools.
- Strong data analysis acumen
- Able to multi-task and take initiative
- Excellent verbal and written communication skills
- Able to work independently and as a team player
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious? Apply and find more information at https://jobs.vibrantm.com