Field Service Engineer

Posted 25 Jul 2019

T'ai-nan - all, T'ai-nan - Taiwan

Req Id 195215


A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role:
Provides after-sales service support to customers on-site in the fields of installation, repair, trouble-shooting and maintenance. Enhance Company's Good Brand Image by completing PM, according to the guideline in time, and provide effective solution to make sure customer operation won't be interrupted in case of equipment breakdown.


Who you are:
1. Meet the sales Target of Consumable and service revenue.
2. Provide timely PM to contract customer based on the Service SOP guideline.
3. Handle technical inquiry and provide installation, Trade-in leads creation, consumable replacement, maintenance, troubleshooting and repair.
4. Quotation to customer on-time in case of consumable replacement requirement, then transfer the QT to order soon.
5. Maintain good relationship with existing customers. And perform team work with team members

6. Interact with customers to resolve product or service problems by clarifying the customer's inquiry and complaints.

7. Push our service plan and validation service to customer.

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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