Senior Technical Service Specialist

Posted 26 Aug 2019

Shanghai - all, Shanghai - China

Req Id 196839


A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role:

Technical Service Specialist serves as the primary technical source for supporting sales activities within responsible regions mainly in China. Technical Service Specialists are expected to utilize their technical expertise to solve the technical issue from customers and internal or external customer by providing professional advice, tools, information and experiments.

Job Description

  • To provide technical advice/information/tools to customers mainly over the phone or in written manner with strong phone call skills.
  • To work on customers’ troubleshooting and/or complaints with a technical issue. Be sensitive to important complaints and has a strong ability to do data/quality analysis.
  • Handle tough cases in cooperation with sales/other department.
  • Be confidential in providing customers demo or/and technical guide in the field when necessary
  • To help on tradeshows or exhibitions by technical communication
  • Support manager on some projects if needed.

Who you are:

  • MS degree or above in analytical chemistry/pharmaceutical engineering equivalent with general  knowledge in analytical instrument. Hot-line or other customer service experience is preferred.
  • 1-3 years related work experience in LC/ LCMS/GC-MS. Resins Separation background will be a plus. Familiar with method development, validation or optimization process.
  • Experience as a technical service/training in related field are preferred.
  • Good communication and presentation skills are need.
  • Good command of English
  • Good team player and quick learner

HR 89831

Functional Area: Commercial

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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