Head of Customer Excellence

Posted 03 Oct 2019

Singapore, Singapore - Singapore

Req Id 196914


A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role  

Based in Singapore, you will head the department of Customer Excellence for the business of Research and Applied Solutions for Life Science division. With your know-how, energy, structured problem solving and leadership skills, you will lead the team to fulfill customer’s need, drive projects to continuously optimize the process, as well as to transform the organization for future need. You will report to Singapore country head.


The main job scope can be described as below,

  • To manage the team of customer service to ensure the process and procedures of customer orders are completed (from order to cash), customer’s satisfaction is met, and that company’s financial goals are achieved.
  • To ensure that customer inquiries/ concerns are well managed and communicated in a professional manner.
  • To work in close collaboration with supply chain, sales and other departments to ensure service level to customers.
  • To ensure implementation of global guidelines related to customer service scope
  • To continue to improve the team effectiveness and efficiency, as well as transform the team for future need. 
  • Responsible for team management, people development


Who you are?


  • Bachelors Degree of Engineering, Sciences, Biotechnology, Chemistry, Biology or related sciences or/and above
  • At least three years as a team leader
  • Solid experience in SAP
  • Good skills for cross-functional projects
  • Hand-on experience for leading presentation to senior leaders
  • Demonstrated commercial acumen and ability to work in a matrixed organisation
  • Excellent time management, problem solving and analytical skills
  • Demonstrated ability to implement and execute strategy and align with the plan of action


What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

Apply Now

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You have accessed https://www.emdgroup.com, but for users from your part of the world, we originally designed the following web presence https://www.merckgroup.com.

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