Business Process Training Specialist

Posted 04 Sep 2019

Bangalore SBS, Karnataka - India

Req Id 196974


A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.



To design, deliver and lead communication and training programs. To engage audiences, influence at all levels and drive continuous improvement across the company.

To consistently promote the philosophy and values of the Customer Excellence organization.





  • Participate in the conception, planning, and implementation of the Customer Excellence communication strategy, which allows to spread knowledge, facilitate exchanges, unite and motivate the employees.
  • Lead communication projects for target audiences
  • Challenge existing communication material and channels to consistently adapt to the new environment and technologies, and bring innovative solutions
  • Support the implementation of communication guidelines and communication training
  • Creates and maintains positive relationships with all stakeholders
  • Ensure alignment with other internal communication plans inside our orgnanisation 


Business Process

  • Participate in the design, schedule and delivery of training offerings for Customer Excellence teams (including, but not limited to system training & soft skills training)
  • Provide first level support to end-users in Customer Excellence for troubleshooting related to process and ERP questions
  • Participates in regression test for new releases and change requests
  • Incident management and UAT
  • Communicates effectively within the team on process & training gaps
  • Drive change, continuous improvement and encourage innovation
  • Manage user access to ERPs and any necessary tools for their daily activities
  • Supports cross-functional work within the team
  • Coordinate and participate in New Hire Orientation
  • Ensure tracking of training records in MyLearning or any other tool used in the department
  • Follow-up and feedback the new hires and their supervisor on their development
  • Track and report training metrics on a monthly basis
  • Standardize training templates, forms, processes
  • Prepare and assemble all materials (i.e., handouts, name tags, agendas) for training sessions
  • Maintain and update all materials in the content repository
  • Stimulate a culture of continuous learning, self-development and knowledge growth throughout the Customer Excellence organization
  • Ensure that training is executed according to the needs and schedule of the organization, which are reviewed with Management on a regular basis and adjusted where necessary


Operational Excellence

  • Drive, participate or propose improvement actions and projects to support the Customer Excellence teams and ensure best in class performance
  • Act as a role model to successfully drive change throughout the Customer Excellence organization




  • Master's / Bachelor’s Degree in business management or related business or education fields is preferred



  • 5-8 years of professional experience in a customer-facing environment
  • Fluent in English, other EU languages are preferred




  • Experienced working in an international or multi-cultural team
  • Strong coaching and communication skills with the ability to develop and motivate people
  • Strong organizational skills; ability to track and monitor key priorities
  • Demonstrate reactivity, and ability to analyze and to solve problems and conflict
  • Commercial attitude, understanding of area market needs
  • Network, communicate and negotiate with peers, higher management and team members in an appropriate way
  • Project leadership and facilitation skills with the ability to make decisions
  • Knowledge of relevant computer applications
  • Have a good understanding of the tools and processes of the Customer Excellence teams
  • Have the motivation and capacity to learn new tools
  • Be a role model for the Company values, have a positive outlook demonstrating enthusiasm and a passion for inspiring others




This Position may require working in Shifts

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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