Digital Client Success Manager

Posted 16 Sep 2019

Cambridge, East of England - United Kingdom

Req Id 197494


A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role: the scope of the role in terms of value of sales and number of accounts will be determined by the Sales Manager responsible for the Digital Client Success Manager (DCSM) function. The DCSM will focus on a set of specific accounts (determined by volume, geography or customer importance) or will support specific field sales personnel, or both, to meet or exceed set sales targets, through growing existing accounts and creating additional business or new accounts. The DCSM will utilise call planning, pipeline management, lead identification and qualification, proactive sales calling and performance monitoring to drive the sales and achieve the set sales target.  You will also be required to work closely with colleagues from other business units and functions such as Technical Services, Marketing, Technical Management, Sales Support, Customer Service, Manufacturing and Supply Chain.

Who You Are:

  • Scientific degree and / or industry / sales experience.
  • Knowledge of Key account management, developing strategic relationships, negotiation and contract implementation.
  • Relevant technical knowledge.
  • Able to work autonomously and collaboratively as part of a team.
  • Self-motivated, able to prioritise, strong organisational and time management skills.
  • Strong Interpersonal and communication skills
  • Ability to produce and interpret sales data in various formats.

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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