Service Support Specialist

Posted 26 Sep 2019

Burlington, Massachusetts - United States

Req Id 197836


A career with MilliporeSigma is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.


Your Role:


The Service Support Specialist will support Field Service Operations within the Unites States, Canada and Puerto Rico.


In this role you will establish and maintain service schedules with customers, prepare and process repair quotations and manage service inventory. In addition, you will support installation orders by insuring sites are prepared for service and support the service partners. You will create an efficient service schedule to maximize resources, ensure material is on site and accurate. Coordinate service-related activities as guided by service engineers and managers.


When necessary you will verify pricing entitlements, verify product availability, procure payment and create work orders.


When working with inventory, it will be required for the Support Specialist to process returns, order material, expedite material and monitor stock levels.


In addition to the above, you will address customer questions and concerns related to our requirements.  


HOURS:  Monday-Friday  11:00 AM – 7:30 PM


Who You Are:


Basic Qualifications:


  • High school diploma/GED
  • 1+ years of customer service related experience in any industry.

Preferred Qualifications:


  • Customer service experience skill set.
  • Strong typing skills.
  • Excellent written and oral communication skills (read, write and speak English fluently).
  • Intermediate to advanced knowledge of Microsoft Office Suite.
  • Prefer working knowledge of Oracle, Lotus Notes applications, (or similar CRM system).
  • Prioritize, schedule effectively, and meet deadlines.
  • Experience working effectively in a fast-paced, dynamic team environment.
  • Highly attentive to detail.
  • Experience handling difficult customers and situations.
  • Experience working independently, as well within a team.





What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Apply Now

Let’s stay connected

Do you want to receive company news and information about career opportunities tailored to your preferences? Sign up here. You want to check the status of your application or change your candidate profile? Enter our job portal.


You have accessed, but for users from your part of the world, we originally designed the following web presence

Let's go

Share Disclaimer

By sharing this content, you are consenting to share your data to this social media provider. More information are available in our Privacy Statement