Sales Support Specialist

Posted 01 Oct 2019

Burlington, Massachusetts - United States

Req Id 198159


A career with MilliporeSigma is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your role:


In this role as a Sales Support Specialist you will be required to interact with internal and external customers from quotation generation through the Purchase Order processing phase. You will perform research using a variety of different databases including MilliporeSigma’s customer history database, service management database, contract management database, installation database and financial database. All of which store inquiries and information that MilliporeSigma has received from a customer and/or prospective customer.


In addition, you will consult with Field Service Engineers, Technical Service, and/or Application Specialists to ensure that items are quoted accurately prior to customer delivery. Work closely with Order Management team to ensure that quotations are entered accurately and follow up regularly to ensure that product is shipped as required.

Support and back up all responsibilities of the MCS team and contact customers to follow up on Purchase Orders.


Who you are:


Basic Qualifications:


  • Bachelor’s degree in Business, Chemistry or Biology or related field of study
  • High School Diploma or GED equivalent with 2+ year’s work experience in sales or customer service field.

Preferred Qualifications:


  • Previous customer service experience preferred.
  • Strong typing skills preferred.
  • Excellent written and oral communication skills
  • Intermediate to advanced knowledge of Microsoft Office Suite.
  • Prefer working knowledge of Oracle, Lotus Notes applications, (or similar CRM system).
  • Ability to prioritize, schedule effectively, and meet deadlines
  • Ability to work effectively in a fast-paced, dynamic team environment
  • Highly attentive to detail
  • Ability to work independently, as well within a team.








What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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