National Director, Medical Outcomes Liaisons

Posted 23 Sep 2019

Rockland, Massachusetts - United States

Req Id 198173


A career with EMD Serono is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.

Who We Are: EMD Serono is the North American biopharma brand of Merck KGaA, Darmstadt, Germany - a leading science and technology company - focused exclusively on specialty care. For more than 40 years, the brand has integrated cutting-edge science, innovative products and industry-leading patient support and access programs. EMD Serono has deep expertise in neurology, fertility and endocrinology, as well as a robust pipeline of potential therapies in oncology, immuno-oncology and immunology as R&D focus areas.


The Medical Outcomes Liaison (MOL) team in Medical Affairs is responsible for developing, executing and disseminating value evidence for our products. In addition, the MOL team is responsible for obtaining, synthesizing and communicating external insights back to the cross-functional groups within headquarters.


Your Role:

You will create the overall strategy and provide leadership for the EMD Serono MOL field team.  This team serves as the primary points of clinical and MOL contact for assigned key accounts to help support appropriate access to EMD Serono products in the following segments: national corporate accounts and their enterprise, Integrated Health Networks (IHN’s), and channel partners (may include targeted government accounts). You will provide strategic direction to support the team in developing and executing account-specific medical communication plans in appropriate collaboration with key internal cross-functional stakeholders.  You will ensure the team has the training and resources needed to deliver scientifically credible and consistent key value messages to assigned customers.  And you will be accountable to deliver the field team insights to HQ-based HEOR and medical teams to ensure strategies and tactics are robust in filling key evidence gaps from a payer perspective.  Finally, you will drive strategy and capabilities to  establish and maintain research and other collaborations with key external payor decision makers.


Who you are:  

  • Possess a doctoral degree, preferably clinical (PharmD), and a minimum of 5+ years of industry experience in Health Outcomes or as a medical/pharmacy director at a health plan with formulary decision-making responsibilities
  • Field experience providing clinical and health outcomes support to US payers required. Technical expertise across key disciplines of Health Economics and Outcomes research required
  • 10+ years’ experience in a field medical role in the pharma/healthcare industry
  • Prior experience in HEOR/managed care
  • Demonstrated ability to effectively lead and coach scientific/medical colleagues at all skill and knowledge levels
  • Previous management experience of field-based medical associates and/or people managers
  • Significant experience and successful track record of working cross-functionally with field and internal teams to achieve company objectives
  • Advanced communication skills with proven ability to interact effectively with executive-level customers
  • Thorough understanding of the US payer market, current trends and evidentiary needs
  • Strong business acumen with proven ability to apply health outcomes programs or research findings to impact market access decisions
  • Technical competency in the development and application of health economic resources, and the design, execution and evaluation of health outcomes programs
  • Thorough understanding of FDMA 114, 21st Century Cures, new draft FDA Guidances and its implications to the development and dissemination of health economic evidence to the payer audience
  • Experience in managing multiple projects across a variety of health outcomes methodologies. Prior experience with specialty products highly desirable
  • Experience with CRM systems such as iConnect (Veeva), promotional scientific medical regulatory processes (PSMR), etc.
  • Position will be field-based with approximately 40% travel requirement
  • Normal and routine office duties
  • Develops overall MOL field strategic plan and aligns across the organization

  • Accountable for ensuring MOL field team is appropriately trained and deliversand/or coordinatspresentation of all evidence-based clinical and/or economic value proposition presentations to support assigned accounts
  • Maintains strong and strategic relationships with key cross functional groups(e.g. Market Access and Customer Solutions, Medical Excellence, Medical leads, etc.)
  • Ensures MOL field team actively collaborates with appropriate cross-functional stakeholders to develop account plans aimed to proactively identify opportunities to utilize clinical and health outcomes resources to achieve the business objectives. Identifies, establishes and cultivates relationships with key health outcomes, medical, pharmacy and quality improvement experts within assigned accounts
  • Ensures MOL field team partners with HQ-based HEOR staff and acts as their conduit to the external payor environment by identifying and communicating the payors’ needs
  • Ensures MOL field team collaborates with external customers and academics in the development and implementation of health outcomes educational programs or collaborative research initiatives
  • Holds MOL field team accountable for  continuous and consistent communication with key internal partners on projects and customer related activities
  • Collaborates with Market Access & Customer Solutions department to ensure aligned value proposition for assigned customer and product(s)
  • Accountable for therapeutic training plan to ensure team is  current on new clinical and health outcomes evidence for company product portfolio and key competitors, and ensures the team and management are informed not only of key events but also synthesizes information to relay impact on company and portfolio of products
  • Holds team accountable  for monitoring key trends in the space of health economics, outcomes research, real-world data and payer customer actions and needs
  • Provide coaching and talent development of direct reports
  • Ensure team activities are legally complaint according to EMD Serono polices, procedures and standards

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.


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