Service Delivery Manager

Posted 31 Jan 2020

Taipei - all, Taipei - Taiwan

Req Id 198516


A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Job Description of Service Delivery Manager, APAC Marketing & Sales (M&S) Local Go-to Market & Adoption



Operating within the APAC Marketing & Sales (M&S) Local Go-to Market & Adoption team of Merck IT the Service Delivery Manager will be responsible to manage and deliver projects and application portfolio in Sales & Marketing, commercial, sales distribution business operation across all divisions in an innovative, robust and stable way.

This role is expected to build a collaborative partnership with business key users, provide an effective / stable / sound IT landscape to business in M&S domain.

He/She will be the APAC M&S App Tech IT representative in Taiwan responsible to manage the existing Application portfolio, M&S commercial projects & digitalization opportunities by identifying and executing on consolidation and rationalization global solutions to the regional/local market.

He/she should have senior project management skills, application design experience, M&S business process knowledge and experience to be seen as credible by all layers of the organization and expected to work beyond below accountabilities.


Required Skills:

  • Solid knowledge of digital solutions, mobile apps and recent IT technologies
  • Business analysis on business/technical knowledge, problem diagnosis and business insight
  • Demonstrated knowledge of M&S process in sales distribution and commercial operations
  • Demonstrated knowledge of IT Systems Life Cycle best practices
  • Strong communication and team dynamic skills
  • Ability to drive results effectively, collaboratively and independently
  • Demonstrated ability managing risks and finding creative solutions to difficult problems
  • Proficiency in both spoken and written English & Chinese.
  • Demonstrated knowledge of IT Systems Life Cycle best practices
  • Ability to support internal/external audit relevant application system





Education Minimum Requirement:

  • B.S. degree is required. Engineering, Information Management/Compute Science or related area is preferred.

Desired Experience, Certifications:

  • Excellent ITIL and Project Management knowledge and experience
  • Biopharma Commercial Industry Experience is a plus.
  • 5+ experience on program using the Java, Python, SQL Server, unstructured DB, Cloud application and other big data related technology
  • 3+ years’ experience in corporate data warehouse & ETL, data pipeline and data analytics.
  • 3+ years’ experience in Program/Project Management working in globalized environment, especially on commercial and market channel
  • Experience developing/managing projects and solid business knowledge within pharmaceutical/life science industry, project experience on digital system and surroundings.
  • Advanced degree(s) or certifications in Project or Services Portfolio Management (i.e. PMP or ITIL) are not a must but a plus
  • Experience on CMM or ISO 9001, 20000, 27001 is a plus


Location and Travel:

Preferred base location is Taipei, Taiwan. Travel is expected but not significant for this position. Estimated travel is less than 10%.



What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

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