Lab Instrument Service Engineer

Posted 07 Nov 2019

Shanghai - all, Shanghai - China

Req Id 199139


A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


 Your role:


- This role Implement Service management system and tools, be in charge of product installation ,Preventive maintenance, product upgrade & training and installed base setup in responsible territories, and quickly respond to service requests from customer/distributors/sales teams.

- Achieve the customer satisfaction target set by management in responsible territories.

- Achieve the service and consumable revenue target set by management in responsible territories.

- Cooperate with the distributor's service team on the service activities such as product installation, service repairs and installed base setup.

- Collaborate with sales, marketing and training team to follow up the market activities, and assist sales team to achieve the sales objectives in responsible territories.

- Collaborate with 400 Hot-line to follow up all the pending service issues from the customer/sales team/distributors and keep communication with WW Technical Support Team for the technical issues updating for Lab Products.

- Deal with the complaint from the customer, sales team and distributors.


Who you are:

Bachelor degree or above with major in biology engineering, mechanical Engineering and electronic engineering.

3~5 years’ service working experience in life science or clinical

Can Drive, Clinical experience will be better

Workable English.


HR 89831

Functional area: Commercial


What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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