The Application Consultant for SAP BODS (BusinessObjects Data Services) acts as Solution Owner for data integration, data quality, data profiling and data processing applications .
Based on SAP BODS and other ETL tools the Application Consultant manages and secures the continuous ‘Operation’ of these applications. In this context ERP migration and data quality projects will require a special attention and must be supported accordingly.
The role includes the enhancement of existing functionalities and data extractions logics following defined change processes according to customer requirement. This will be done by leveraging technical skills provided by external partners.
In summary we require an excellent understanding of SAP BO DS knowledgeable of crucial components in Data Services, the use-cases for Data Services and how to implement them. This should be combined with a good understanding of associated processes in underlying source systems (mainly ERP systems).
Service Performance Monitoring of the Application Managed Services provided by our strategic partners belongs to the role to meet the agreed KPIs. This includes periodic reviews and the use of defined processes to hand over new services.
Ensure customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.
Secure minimal business disruption on application go live based on proper design and formal project hand-over process.
Operational Vendor Management & Reporting
- Manage vendor service performance against below processes
- Establish the required improvements plan as per identified gaps and/or defined requirements
- Secure timely issuance of periodic performance report and annual service reviews
- Lead the resolution of critical or complex incidents including related crisis management when appropriate
- Coordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc.)
- Lead master plan and priorities toward ticket elimination and automation
- Proactively suggest possible solutions and propose an action plan for improvement to management
Change and Release Management
- Establish documentation of current and target application architecture (incl. CMDB)
- Establish and implement the Life Cycle Mgmt plan for applications in scope
- Secure Change Management processes in line with relevant SOPs
- Ensure complete and accurate handover documents created prior to production release
- Manage the application portfolio at the most appropriate level of release
- Lead technical design of applications/solutions in portfolio
- Provide technical services and functional advice on the implementation of business applications
- Provide functional/technical support to project teams
- Provide the technical input for defining and maintaining the development standard and guidelines
- Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration
- 10-year experience in software or applications services
- 5-year experience within an international environment
- English mandatory (written and spoken)
- An additional language (German) is an asset
Skills & Competencies
- Strong interpersonal and organizational skills
- Strong written and oral communication skills
- Willingness to travel
- Ability to make difficult decisions and act autonomously
- Strong understanding of SAP Data Services with knowledge of relevant components including Designer, Job Server, Engine, Repository, Access Server, Administrator
- Ability to design and implement SAP DS solutions and to create technical specifications
- Databases (Oracle, MS SQL, HANA)
- Knowledge in SOA and REST technology
- Good knowledge in ERP systems preferably knowing key tables for data extractions