A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
The Application Consultant for the SAP LE area acts as E2E responsible for the Delivery, Warehouse and Transport topics to provide state of the art solutions and services. This includes the implementation of appropriate systems enhancements following established processes to meet customer requirements. The Application Consultant will interact with our Business facing organization to plan, prepare, execute and monitor projects as well as individual Change Requests. This will be done by leveraging technical skills provided by external partners.
In this role we require an excellent knowledge of SAP LE and the adjacent modules combined with a good understanding of associated O2C (Order to Cash) business processes integrated with ERP systems. Thus he/she should be in the position to consult business partners to find suitable and sustainable solutions meeting customer demands.
Service Performance Monitoring of the Application Managed Services provided by our strategic partners belongs to the role to meet the agreed KPIs. This includes periodic reviews and the use of defined processes to hand over new services.
At Merck LE is connected to all relevant ERP systems to centrally create, change, and distribute, or to consolidate master data across the complete enterprise system landscape. The integration of all those components and the participation in architecture design decisions is also part of this position.
Ensure customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.
Secure minimal business disruption on application go live based on proper design and formal project hand-over process.
Operational Vendor Management & Reporting
- Manage vendor service performance against below processes
- Establish the required improvements plan as per identified gaps and/or defined requirements
- Secure timely issuance of periodic performance report and annual service reviews
- Lead the resolution of critical or complex incidents including related crisis management when appropriate
- Coordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc)
- Lead master plan and priorities toward ticket elimination and automation
- Proactively suggest possible solutions and propose an action plan for improvement to management
Change and Release Management
- Establish documentation of current and target application architecture (incl. CMDB)
- Establish and implement the Life Cycle Mgmt plan for applications in scope
- Secure Change Management processes in line with relevant SOPs
- Ensure complete and accurate handover documents created prior to production releas
- Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration
- 10 years of experience in software or applications services
- 4-years of experience within an international environment
- English mandatory (written and spoken)
- An additional language (German, Spanish or Portuguese) is an asset
Skills & Competencies
- Strong interpersonal and organizational skills
- Strong written and oral communication skills
- Willingness to travel
- Ability to make difficult decisions and act autonomously
- Integration skills regarding the use of functionality within SAP LE
- Expert knowledge in Warehouse Management
- Expert knowledge in Sales & Distribution
- Expert knowledge in EDI and IDocs
- Expert knowledge in Output determination
- Good knowledge in Transport Management
- Good knowledge in the surrounding modules (SD, MM-PUR, MM-IM, FI, CO, GTS)
- Basic knowledge in ABAP – development, exits, debugging, etc.
- Basic knowledge in Archiving
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious? Apply and find more information at https://jobs.vibrantm.com