Customer Service specialist

Posted 02 Dec 2019

Selangor - all, Selangor - Malaysia

Req Id 200709


A career at our company is an ongoing journey of discovery: our around 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Join the highly motivating and engaging Customer Service team in supporting the Life Sciences commercial activities. He/She will work closely with stakeholders to provide solutions to customers and work closely with other key stakeholders in driving the commercial strategy and goals.


What You Do:

  • Processing purchase orders as per indent guidelines and ensuring key critical information on customer’s purchase orders are checked against quotation for accuracy
  • Ensuring sales prices are according to company pricelist or agreed by business and products are legal for sales to customers
  • Ensuring order confirmation are sent to customers for all orders
  • Following up open orders to push deliveries
  • Supporting Credit Management by reminding customers on their payment
  • Consistently update customers on delayed or backorder shipments
  • To deliver high service levels to internal & external customers
  • Handling customers complaints on deliveries or quality issues
  • Supporting pricing discrepancy issues by liaising closely with departments to ensure correct prices are systemized and communicated with customers


Who You Are:

  • Degree/Diploma in Biomedical/Biotechnology/Chemistry/Chemical Engineering/Life Science field or other related Science background
  • 1-3 years experience in a call centre or customer service oriented environment in similar industry will be an added advantage
  • Able to multi-task and take initiative
  • Excellent verbal and written communication skills
  • Able to work independently and as a team player

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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